Frequently asked questions

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General enquiries

For all general questions

Monarch prepaid cards

For all questions relating to Monarch cards

currency home delivery

For all questions relating to our currency home delivery service

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
Cards are issued by Newcastle Building Society ("NBS") pursuant to licence by MasterCard International Inc.
NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).