Getting started with your Monarch card

Learn more about your card

Cardholder user guide

User guide for Monarch cardholders

This has been created to help you order, activate and use your cardas well as provide tips on using the Monarch card site.

In the guide you will find information about how to:

• Activate Your Card
• Top up your card
• Retrieve your PIN
• Change your passcode
• Get a new passcode
• Log in to your account
• Update your details

• Activate your card
• Top up your card
• Retrieve your PIN
• Change your passcode
• Get a new passcode
• Update your details

MasterCard and the MasterCard Brand Mark are registered trademarks of MasterCard International Incorporated.
Cards are issued by Newcastle Building Society ("NBS") pursuant to licence by MasterCard International Inc.
NBS is authorised and regulated by the Financial Services Authority as an issuer of e-money (registration no. 156058).